Churn Rate (noun) Definition, Meaning & Examples

noun
  1. the percentage of customers, especially subscribers, that cease using a product or service in a given period of time: The streaming service lowered its churn rate to 3% by making its content indispensable to its key demographics.
  2. the percentage of employees that leave a company in a given period of time, or the rate at which any group loses members: The churn rate in this congregation is huge, regardless of who the pastor is.
Churn Rate (noun) Definition, Meaning & Examples

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